HSBC down: Online banking and app not working in major outage

Outage comes after high-profile problems at banks across the high street

Andrew Griffin
Tuesday 11 February 2025 17:50 GMT
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HSBC down: Online banking and app not working in major outage

HSBC’s online banking and other services have gone down in an apparent outage.

The bank's website had said no planned maintenance is currently taking place to its digital services, but many messaged the firm on social media complaining of log-in issues.

Service status monitoring website Downdetector began receiving reports of issues with HSBC services at around 3.20pm on Tuesday afternoon.

The apparent outage is the latest to hit major banks in recent weeks, with Barclays, Lloyds and Halifax all recently also suffering outages.

Later, HSBC said that its systems were back online.

“Online and Mobile banking services are back up and running following an earlier intermittent issue,” a spokesperson said. “Debit and credit cards, digital wallet, and ATMs continue to work as usual.

“Thanks for your patience, and we're sorry for any inconvenience.

Additional reporting by agencies

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